Frequently Asked Questions

Questions about What to buy

How do I know what to buy for my child?
This will largely depend on the subjects the student is doing, always seek advice from the school if you’re unsure, our team are also available to assist.

Everything on the portal has been selected and approved by your school for your school’s curriculum.


Do I need to buy software?
Your school decides what software they require. Sometimes software is included as part of the agreement with the school. Contact your school for more information.


Do I need to buy insurance or warranties?
All insurance and warranty extensions are optional. Your school may select the product it thinks is most suitable for your school environment.

You don 't have to purchase accidental damage protection with your unit but it can help lock in costs and ensure quicker onsite repair. For full information please refer the PDS.


If I have more than one child at the school, do I need to place a separate order for each child?
Yes, you will need to complete an order for one child at a time. This is to help track the unit provided to each student.


Where can I buy a new charger/stylus/bag after I receive my device?
You can buy accessories for your product via the Buy Accessories page on your school portal.

Questions about Payment


What methods can I pay by?
Credit Card, Direct Deposit (Bpay), Finance options via Latitude and Zip.

Is my credit card secure online?
We use an industry standard platform to transact all credit card payments via Westpac. It is a highly secure system and all details submitted are encrypted. We do not store any credit card information.


My credit card doesn’t work online what’s wrong?
Our credit card portal uses a technology called 3D Secure 2 to stop credit card fraud unfortunately not all banks subscribe to this service and some cards may be declined. If this happens you can continue your order by choosing to have your invoice sent to you and we’ll process it from there.


What is "Lay-by $100 deposit"?
If you choose this option, we will reserve the stock for your order. This gives your the flexibility to pay it off over time. Please note: your device will not ship until you have paid the balance in full.


Can I split my payments?
You can make as many payments as you like. We won’t ship your order until it’s fully paid.


What is "Buy with Finance"?
We have Finance options supplied by both Latitude and Zip. They allow you to spread out your repayments over time and receive your device upfront. Please read terms and conditions carefully as these are finance products and fees and penalties apply. Not all portals may carry finance offerings.


When do finance payments start?
Payments start shortly after when the device leaves our warehouse.

Questions about Delivery

When will I receive my goods?
Your order will be processed straight away and goods will usually be shipped to you by Australia Post Eparcel within 1-2 weeks. If there is any delay we’ll send you an email letting you know.

What if I’m not home when the goods arrive?
If you are not home when the goods are delivered Australia Post will leave a registered post pickup card and you’ll be able to pick up your unit from the local post office.

Questions about Warranty and Support

How is warranty supplied?
Warranty will be supplied onsite at your school or by return to base depending on your warranty purchased.

What’s covered by warranty?
Only the hardware is covered by standard warranties against manufacturer fault. Software/physical damage are not covered. Asus and Lenovo do have education warranties that cover damage caused by drops and spills. This will be indicated on the portal.

What do I do if my unit gets damaged and I don’t have accidental damage protection?
We can supply a quote and repair cost for fixing a broken unit.

I have a problem with my software?
We only provide the hardware and unfortunately can’t supply advice. If you have a school supplied image your school should be able to assist.

Questions about your order

How can I see/track my order?
You’ll receive an email with an online link that lets your track your order status. You can also access this page by the school portal and click “Check my Order”.

Can I cancel my order?
If you need to cancel your order, please contact our Customer Service Team. You can submit a request in writing via sales@lwt.com.au, please supply your Online Order ID, or call our team on 1300 839 605.

Can I change my order?
Before your device ships we can change your order for you. You can submit a request in writing via sales@lwt.com.au.